openUC Unified Messaging provides low risk upgrade path
A complete Unified Messaging solution included as a standard feature at no extra cost. openUC Unified Messaging easily replaces legacy voicemail systems with a modern, all software and fully featured experience. openUC Unified Messaging costs less and performs better as compared to legacy voicemail, while it is fully capable to interoperate with legacy systems. This provides a smooth and low risk migration path to a modern and cost effective solution.
openUC Unified Messaging can be deployed as a standalone system serving up to 10,000 users per server, it can be deployed as Communications as a Service (CaaS), or as an integral part of an openUC system.
Technical specification
openUC Unified Messaging can run on a single server together with the rest of the openUC system, or it can run on a separate, dedicated server connected to the rest of the openUC system over SIP, or it can be used as a stand-alone Unified Messaging system that interoperates with an existing (IP) PBX over TDM or SIP. openUC Unified Messaging is centrally managed using the same administrative Web user interfaces that is used for the rest of the openUC system.
- Requires a standard server certified to run Red Hat Linux (RHEL 5)
- Up to 400 ports (concurrent calls) per server (dual core, 2 GB RAM)
- Up to 10,000 mailboxes
- Redundancy options
- Supports high-definition audio (HD Audio)
- Unified messaging integration with email using IMAP and MWI
- Email message forwarding with attachment
- Personal and user configurable auto-attendant
- Personal greetings
- FAX to email support
- RSS message feeds
- IM notification on incoming voice message with ability to listen in or barge in
- Dynamic call routing to voicemail on do not disturb (DnD) presence status
- Fast forward and rewind
- Dial back
- Forwarding lists
- User Web portal for message management
- Fully localized with support for more than one language installed simultaneously
- REST Web Services API for application integration
- Communicates over SIP with other systems
- Call diversion from legacy (IP) PBX system (SIP or TDM) with proper MWI handling
- Speech recognition and text-to-speech (TTS) ready
Use Case: Nortel CallPilot migration
CallPilot or Meridian Mail are TDM based legacy voicemail system in widespread use, typically connected to a PBX with up to four T1 TDM lines (up to 96 channels).
CallPilot and Meridian Mail systems are reaching end of life and end of support. The openUC Unified Messaging system allows a step-by-step migration from this existing system to an all software based solution. Users continue to use their existing phones and call diversion to voicemail as well as Message Waiting Indication (MWI) back to the phone continue to work as expected. The following immediate benefits result:
- Lower cost for ongoing operation and maintenance
- Ease of use with Web based interfaces for users and administrators
- Unified Messaging features and integration at no extra cost
- Immediate notifications of incoming messages to the user's desktop or smartphone
- RSS based message feeds for easy integration
- Your first step towards an IT based communications solution
Use Case: Cisco Unity alternative
Cisco Unity Unified Messaging can be expensive. openUC provides an elegant lower cost alternative with a seamless user experience. Using the SIP protocol Cisco CallManager interoperates with openUC over the IP network. The openUC Unified Messaging server offers a drop-in alternative to Cisco Unity that is easy to deploy and fully transparent to use. Calls divert from Cisco phones and Message Waiting Indication (MWI) is displayed on Cisco phones as you would expect.
The following immediate benefits result:
- Lower cost for ongoing operation and maintenance
- Ease of use with Web based interfaces for users and administrators
- Unified Messaging features and integration at no extra cost
- Immediate notifications of incoming messages to the user's desktop or smartphone
- RSS based message feeds for easy integration
- Your first step towards lower cost